- Consumer Corner
- Pay Online
- Payment Modes
Payment Modes
e-Payment solution has been introduced in the Company to provide better consumer service in respect of payment (electricity bill/quotation amount) through internet by the L&MV consumers. The consumers are able to make their payment at any time at their convenience using Web Portal/Mobile App of the Company. The payment can be paid through the following modes:
| i) | Credit Card |
| ii) | Debit Card (Including RuPay) |
| iii) | Internet enabled Bank Account (with 72 Banks) |
| iv) | wallet |
| v) | Bharat QR |
| vi) | UPI / BHIM |
| vii) | Bharat Bill Payment System (BBPS) |
Easy e-Payment of energy bill for L&MV Consumer using through mobile App/Portal of the following service providers using mobile wallet:
| i) | Airtel Money |
| ii) | Vodafone M-pesa |
| iii) | Paytm |
| iv) | PhonePe |
Consumers can also be able to make payment against electricity bill using USSD Platform of Airtel Money / Vodafone M-Pesa.
Consumer can make payment at the cash counters of their concerned Customer Care Centres (CCCs).
Payment hour:
| i) | 9.30 A.M to 3.45 P.M (Monday to Friday) |
| ii) | Closed on Saturday, Sunday & Official Holidays |
Integration has been made with e-Pradan of IFMS (integrated Financial Management System) of West Bengal Govt. for payment against energy bill/quotation of Government establishment using RTGS. However to process the energy bill/Quotation payment for WBSEDCL at e-Pradan system, user dept. need not require any bank account particular of WBSEDCL. The said information is already included in that e-Pradan system of Govt. of West Bangal.
Already 275 Nos. of collection Kiosks are installed at different Customer Care Centres and another 70 Nos. of collection Kiosks are installed at different strategic locations spread across West Bengal.
Payment hour:
- 8.00 A.M to 10.00 P.M (All Days)
For hassle free periodic payment of energy bills directly from bank account of the consumers a new process named NACH has been introduced. "National Automated Clearing House (NACH)" is governed by National Payments Corporation of India (NPCI) for the purpose to facilitate interbank, high volume, electronic transactions which are repetitive and periodic in nature. In this process one unique identifier number "Unique Mandate Reference Number" (UMRN) will be allotted by NPCI against the Mandates of consumers.
The NACH facility of payment will be available to the L&MV consumers of WBSEDCL who have not registered for EBPP mode of payment. Consumers will be able to avail all the rebates including additional e-payment rebate.
Registration in NACH process can be done by submission of "Mandate Form" after logging in wbsedcl.in. through "Consumer Login" page.
In this E-collection procedure all types of customers of WBSEDCL (Bulk and L&MV) under any category (like Domestic, Commercial, Industrial and others) can pay their dues under the heads of Energy Bills, Quotations and Security Deposit through RTGS/ NEFT. Collection for different kind of Deposit Works can also be obtained through this method. There will not be any requirement of preregistration on the part of customers; they can pay their dues in the Virtual Bank Account following the below mentioned logic.
| Category of Payments | Account Nos. to be filled up/ mentioned through RTGS/ NEFT |
|---|---|
| For payment of Energy Bill |
WBB X X X X X X X X X Y Y Y Y Y Y Y Y Y Y Customer ID Installation No. |
| For payment of Quotation Amount(New Service Connection & Load Extension Cases) |
WBQ X X X X X X X X X Y Y Y Y Y Y Y Y Y Y Customer Ref ID Application No. |
| For payment of Security Deposit (Adequacy) |
WBS X X X X X X X X X Y Y Y Y Y Y Y Y Y Y Customer ID Installation No. |
| For payment of Deposit Work Quotation Amount |
WBD X X X X X X X X X Y Y Y Y Y Y Y Y Y Y Y Y Reference ID Application ID |
|
For payment of EMD (New Connection, Load Enhancement, Alteration of Service) |
WBE X X X X X X X X X X Application No / Reference ID |
Here the length of Customer ID is fixed for 9 digits whereas the length of Installation No. and Application No. varies. The virtual account should not contain any blank space and or any other characters/ special characters.
To know your exact Virtual Bank Account No , please check your Energy Bill or Quotation which ever is applicable.
The IFSC Code “ICIC0000104” should be used for fund transfer activities in these cases.
The aforesaid IFSC code is related to CMS, Branch of ICICI Bank Ltd.
The whole process is integrated with Bank’s system using web-service call procedure and the payment posting for successful transactions has been scheduled automatically. For the failed transactions the bank will return the amount to the respective accounts of the payees wherefrom the amount has been remitted. As per normal procedure all the eligible rebates including special rebate for E-payment will be available to the customers in line with the prevailing rules.
L&MV Consumers can get himself registered for Electronic Bill Presentment and Payment (EBPP) by providing his/her Consumer ID and Installation Number directly through Bank's portal.
After registration, billing information will be available at bank's portal to consumers as an when the bill is generated.
In this e-payment facility, Consumer can view and pay his bill at their bank's portal/ATM in the following modes:
- Manual: Consumer can view and pay his bill as and when presented
- Standing instruction: Maximum limit can be set for bill payment where amount will be debited only when bill amount is less than or equal to the limit set.
This facility is initially introduced for the customers of the HDFC bank only. Customers for other banks will be brought under this facility shortly.